Case management has many roles and definitions throughout social service organizations. In this series, we look at the role of case management when working with households experiencing homelessness. Webinar 3 provides participants with a systems framework to addressing homelessness. Participants will learn the basic components of an effective housing crisis response system and the function of case management within each. Case management will be discussed within the context of emergency shelter, housing interventions, outreach, diversion, and prevention.